Returns & Exchanges
Baserange accepts returns on unworn, unwashed items within 14 days of delivery, provided all original tags and sustainable packaging remain intact. Please note that for hygiene reasons, underwear and swimwear must be tried on over your own garments.
Initiate Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare Package
Place the items in their original compostable bags and secure them in the original shipping box or a similar eco-friendly mailer.
Affix Label
Download and print the prepaid shipping label provided via the portal and attach it clearly to the outside of your package.
Drop Off
Deliver your package to the designated carrier location; once received at our warehouse, your refund will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing